Refund Policy
This policy covers advisory engagements with App Sys Cloud. It does not apply to products, subscriptions, or shipping—we do not sell those.
Eligibility
Refunds apply only to fees paid for scoped advisory services described in a written proposal or statement of work. Website form submissions do not create charges.
Timeframe
Refund requests must be submitted in writing within 14 days of the invoice payment date or before the kickoff workshop—whichever comes first—unless the proposal states a different window.
Full refunds
A full refund is available if we cancel the engagement before work begins, or if you cancel in writing before kickoff and no preparatory work has started.
Partial refunds
If work has started—discovery calls completed, access obtained, or analysis underway—fees for completed stages are non-refundable. Remaining prepaid stages may be refunded on a pro-rata basis at our discretion and as documented in writing.
Non-refundable items
- Completed briefings, reports, and workshops already delivered
- Third-party costs approved by you in writing (for example, specialised data export fees)
- Deposits marked as non-refundable in the proposal once kickoff has occurred
Cancellation and rescheduling
You may reschedule scheduled sessions with at least 3 business days’ notice at no charge. Late cancellations may forfeit that session’s allocated fee. We will offer one complimentary reschedule for illness or documented emergencies.
No-shows
If your named attendees do not attend a confirmed workshop without notice, that session is considered delivered for billing purposes.
Work already started and materials
Analysis drafts, coverage maps, and internal notes produced after kickoff remain billable for the stage they belong to. We do not purchase physical materials for engagements; therefore material restocking does not apply.
Refund process and timing
Email hello@appsyscloud.digital or call +852 2563 8150 with your proposal reference and reason. Approved refunds are processed within 14 business days to the original payment method when possible.
Deposits
Where a deposit secures a start date, the proposal will state whether it is credited to the final invoice and under what conditions it is refundable.
Exceptions
If we cannot complete agreed work for reasons within our control, you may receive a full or partial refund for undelivered stages, or a credit toward a future engagement—your choice.
Contact for refund requests
App Sys Cloud · Melbourne Ind Bldg, Quarry Bay, Hong Kong · +852 2563 8150 · hello@appsyscloud.digital